Returns & Exchanges
At Ember®, we stand by the quality of our home products and offer a 30-day return policy for items in their original packaging. If you are not completely satisfied with your purchase, we are here to make the return process seamless and straightforward.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in the package.
Pack and Ship
Securely pack your items in their original Ember® box and drop off the package at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing